System Support Officer

Job Types: Full Time
Job Locations: Dhaka, Bangladesh

In Otto International, it starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.


Otto International is seeking out a System Support Officer based in our Bangladesh Office.  In this position, you will play a key role to help and support users with your skilled expertise to troubleshoot, maintain and fix a wide range of digital and hardware issues. You will


How will you make a difference?

  • Provide support to all users via the different channels available
  • Provide a swift resolution to technical issues
  • Educate users about digital solutions, self-learning and tools available, while independently keeping your own technical knowledge up-to-date.
  • Supporting hardware/software installation and troubleshooting
  • Provide basic support in IT training and software knowledge (primarily Office 365) to users
  • Maintain the computer systems
  • Assist on local or regional IT project deployment
  • Perform other duties as assigned by management


What we are looking for

  • minimum of 1 year working experience in system maintenance and technical support required
  • Degree holder/High Diploma in I.T. or relevant disciplines
  • Strong aptitude for acquiring skills in digital technologies and has an eagerness to learn
  • Excellent time management skills and can make decisions quickly
  • Strong people skills and a good problem solver
  • Able to maintain composure and stay user-focus while troubleshooting and solving technical issues
  • Fluent command of spoken and written English


Why work with us?

  • Collaborative, fun, and challenging work environment
  • Open, transparent, and diverse culture with locations worldwide
  • Remote working, flexible working hours, performance bonus
  • Full healthcare insurance



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